Quality & Customer Satisfaction Policy

TAV Tunisie, operator of Enfidha Hamammet International Airport aims to be the pioneering and leading airport operating company in Africa. Thus, we commit to provide our customers and stakeholders the highest quality services by adhering and satisfying the applicable requirements and to continually improve our quality management system, ethics and corporate behavior. This commitments are rooted in TAV Tunisie’s values. Besides, it is TAV Tunisie belief that all parties affected by the provided services have the right to raise concern and make complaints. TAV Tunisie recognizes complaints as providing valuable feedback on performance quality and the effectiveness of its programs, policies, rules and procedures. Complaint will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice. Accordingly, our main targets are to:

  • Develop our staff professionalism
  • Improve our customer satisfaction
  • Improve airport capacity & market share
  • Limit the environmental Impact of airport operations and generate a social benefits
  • Continuous improve of processes and performance of the quality management system
  • Optimize, our resources by improving operational activities and better serve our customers
  • Consolidate by putting in place ethical behavior and compliance to gain confidence and performance

Note: This quality policy was adopted by TAV Tunisie Management on 08/01/2020 and is effective from that date.

Useful Information

Flight Information
Flight Information

Real-time information of arrival and departure flights at Enfidha Hammamet Airport

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Enfidha Hammamet Airport

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Frequently Asked Questions

Schedules, price information and ticket operations regarding flights are under the control and responsibility of the airline companies. You can access detailed and accurate information from your airline company.
Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards. Therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.